Business View Magazine | December 2020

185 BUSINESS VIEW MAGAZINE DECEMBER 2020 U tilities Employees Credit Union is a step ahead – really far ahead. “We were kind of virtual before virtual was virtual,” reveals Terry Larkin, UECU’s Vice President of Member Experience. “From the very beginning, we’ve assisted our members over the phone, by mail, and via their employers, so they never had to worry about traveling to a branch.” First chartered in 1934, UECU began with a unique business model. The credit union operated from a single Pennsylvania headquarters, offering its services through phone and mail. Today, the majority of banking is done through their digital platform or call center, and they still only operate the one Pennsylvania branch located at their headquarter facility, which currently employs a workforce of 95. Having only one physical location means UECU AT A GLANCE UTILITIES EMPLOYEES CREDIT UNION WHAT: Full-service, virtual credit union WHERE: Headquartered in Wyomissing, PA WEBSITE: Utilities Empl CREDIT UNION Banking from the comfort of your home