Business View Magazine | December 2020

169 BUSINESS VIEW MAGAZINE DECEMBER 2020 The better way to do business. In a world of on-demand everything, too many people dismiss local business as a thing of the past. But what they didn’t count on was the one thing that all business leaders have in common: they ind a way to win. Financial service groups, healthcare professionals, retailers, car dealers, lawyers—they tackle whatever gets thrown their way. They just need the right tools. As customer expectations change, the demand for seamless interaction is on the rise. Enter Podium. Empowering these businesses with Podium’s suite of messaging and reputation management tools oers them access to frictionless conversations and transactions, giving them the unique advantage of being able to meet customers where they’re at—both on their phones and around the corner. By partnering with Podium, businesses are able to continuously adapt as customer expectations change. In the past year alone, consumer behaviors around inding and choosing businesses have shifted drastically. So your business’s behaviors should too. With 81% of Americans owning a smartphone, and 90% of consumers saying they prefer to engage with a business through texting or another messaging app, it’s important to meet customers on the platforms they prefer—their phones. 49% of consumers say they have received a text from a business asking them to leave a review, and 38% of those consumers have left a review based on the text request they received, which bodes well for requesting reviews via text. By using Podium’s messaging tools, Podium partners' have seen a 115% increase in average monthly Google reviews. Plus, Podium users have experienced an 85.3% increase in clicks to calls from GMB listings after integrating Podium into their business. Podium Reviews makes requesting and leaving reviews easy and convenient for everyone, so you can compete and win online faster than ever before. Learn how Podium has helped over 60,000 businesses get found and get chosen. podium.com