Business View Magazine | December 2020

168 BUSINESS VIEW MAGAZINE DECEMBER 2020 Consumer Trends Reviews in luence 87% of consumers in discovering a local business 85% of consumers say they have looked up a business’s reviews while standing or being parked right outside to decide if they should go in or not 3.4 is the average star rating consumers require in order to consider engaging with a business Review Trends Smartphone Trends 90% of customers prefer to engage with a business through texting or another messaging app 81% of Americans own a smartphone, which has gone up 9% since 2017 88% of searches for local businesses on a mobile device either call or visit the business within 24 hours 49% of consumers say they have received a text from a business asking them to leave them a review 38% of those consumers have left a review based on the text request they received Text to Review Trends Before and After Podium Stats 115% 67.1% increase in average monthly Google reviews before and after Podium increase in website visits from GMB listing after Podium 4.2 rating before 4.6 rating after Average Google review rating before and after Podium: 85.3% increase in clicks to call from GMB listing after Podium Watch the demo to get started