Business View Magazine | December 2020

159 BUSINESS VIEW MAGAZINE DECEMBER 2020 Credit unions like Great Lakes have a mission to support your financial success and keep your money safe. When you bank with a credit union, you can trust that they will have your back and best interest at heart. As a credit union for credit unions, Alloya Corporate FCU has a similar yet distinct mission. Each day, we set out to support and simplify the daily tasks needed to keep credit unions running. Back-office duties are made easier with the help of Alloya, so credit union employees can focus their time and energy on what matters most: the local people and communities they serve. Great Lakes Credit Union partners with Alloya so they, in turn, can deliver the financial services and hands-on support that their members need and expect – one transaction, one interaction and one member at a time. We are proud to be a strategic partner of Great Lakes Credit Union and 1,400 other credit unions across the United States. ...... To learn more about membership with Great Lakes Credit Union, visit www.glcu.org To find a credit union where you live, visit www.mycreditunion.gov GREAT LAKES CREDI T UNION remote-work program when the pandemic started, but it quickly developed one, primarily for call center employees and administrative support staff.” Productivity was not impacted. In fact, things have gone so well that the remote-work program is continuing now that branches have reopened. Employees have come back, but on a rotating basis to limit exposure if there was an outbreak. But the improvements stemming from COVID-19 weren’t limited to internal operations. Great Lakes Credit Union is one of six credit unions in the nation that offers a U.S. Department of Housing and Urban Development-certified counseling program. “As you can well imagine, the need for financial counseling really scaled up,” says Bugg, “so we were fortunate enough to have these HUD- certified counselors that are able to provide counseling services, and we had to move from in-person to remote but that’s worked very well.”