Business View Magazine | December 2020

142 BUSINESS VIEW MAGAZINE DECEMBER 2020 really understood the GMP requirements of the drug manufacturers. On our side, we felt that we needed to go a step further. We wanted our team to become part of our customer’s team. And we wanted each department in our organization to have direct contact with our clients so they could work in unison to solve problems in a quick and responsive manner. So we developed the Partner Service Organization (PSO) approach that now runs throughout our business to find unique solutions to our customers’ GMP challenges.” BVM: What are the biggest challenges facing A&C? McCracken: “We’re continually looking for efficiencies – a lot of what we do is customization to meet customers’ needs. Striking the right balance of having efficiencies where it makes sense to the industry itself. There is a lot of demand for it and we need to remain agile as we continue to grow our business.” O’Rourke: “COVID has changed how we interact