Business View Magazine | December 2020

131 BUSINESS VIEW MAGAZINE DECEMBER 2020 BLUEWING MA INSTREAM dealing with terminal loading it is the vapors that are the undesirable factor. With that in mind, all the combustion equipment they use to burn the vapors to ensure they don’t go into the atmosphere are next-generation, advanced systems – the best of the best. Malone gives a shout-out to the valuable relationship with Aura Engineering & Zeeco: “That’s the manufacturer we work with in designing our vapor combustors, it has the largest product research and test facility on earth. They’re super-clean and super- efficient and they allow us to not add any more pollutants to the air.” Exceptional customer service is a key factor in the company’s success. Bluewing thrives on being the best and actively tries to maintain relationships by being present. “You will rarely get a voicemail or have your problem put off,” says Malone, “there is always someone available at the other end to help you. Our best marketing out there so far has just been word of mouth. You do a good job and customers talk about from the time he comes in to the time he leaves.” All of the company’s “movements” are done via pipeline. “Most of our stuff is interconnected,” says Malone. “It’s all done with automated valves. When those truck drivers go up to the load station and put in their code, that’s programmed into the PLC– Programmable Logic Controller. All the valves start turning in the facility and it doesn’t matter which tank they’re loading from, or which product, everything works automatically.” This technology continues with scheduling and tracking, allowing the purchaser to fully understand the location of the product. The customer can log into the terminal automation system at any time and see on-screen exactly where their truck or rail car is. They can see where it is getting loaded, what time it is getting loaded, and what time it left. Customers can track their product from start to finish and they like that. Bluewing continues to focus on being as environmentally friendly as possible. When