Business View Magazine | December 2019

63 BUSINESS VIEW MAGAZINE DECEMBER 2019 SUTTON-GARTEN CO. supply industry to the CO2 bulk industry, we do our own installations, leak checks, and, of course, service. When you call our company, a real person answers the phone – there’s no call tree – and that’s a big deal to people.” “We are an independent family-owned business and because of that we don’t have corporate rules and regulations in place so we can be flexible with the customers’ needs,” Matt continues. “We run everything based on service. If you don’t want to use us you don’t have to. The competition looks to sign you up for five to eight year agreement terms. We do not hold customers to contracts. As far as pricing goes, you get what you pay for. We can have the same pricing as our competitors and we don’t tend to be more expensive than our competition but customers are willing to pay more for service. We’re more service-oriented and our competition is more price-driven. “Our primary business now is all service- Dry Ice Strands