Business View Magazine | Volume 8, Issue 8

71 BUSINESS VIEW MAGAZINE VOLUME 8, ISSUE 8 EVERGREEN FOREST PRODUCTS INC . by a team of mechanics housed at its various terminals. Although it maintains its own fleet, it only does so within the warranty period provided by the manufacturer. “We purchase new trucks through our Kenworth dealer, Truckworx, and they all have five-year, 500,000-mile warranties,” says Edwards. “Since we put about 100,000 miles on each truck annually, we usually trade them in towards the fourth to the fifth year before the warranty expires. Truckworx is great to work with.” Evergreen does most of its business with long-term customers. Despite the company investing in various marketing and sales efforts, Hall admits that most of its business comes from repeat customers and word of mouth. He notes, “We have established customers that we’ve worked with for a long time who will reach out to us on occasion because they may have a different outlet that they need us to service. Most of our new business is word of