Business View Magazine | Volume 8, Issue 8

123 BUSINESS VIEW MAGAZINE VOLUME 8, ISSUE 8 of the Gold Heat touch of class. With the excitement around tiny houses, the company is now introducing its award-winning, electric radiant floor heat mats to home builders and commercial construction, venturing even further into the custom residential market. Gold Heat’s exclusive products are custom-designed, handcrafted, and supported from the firm’s headquarters in Hillsboro, Oregon – just outside Portland. There, an exceptionally knowledgeable team provides tiny house and residential home builders, and RV/motorcoach manufacturers, with easy-to-install electric radiant floor heat mats, as well as diagnostics help, troubleshooting assistance, and reliable after-sales support. A skilled engineer with an MBA, Bishop has been involved with the company from day one and was more than pleased to assume the role of CEO when Ken asked him in 2018. Bishop recounts, “The last 20 years has seen ups and downs but the last five have been really up. And we weathered the storm of COVID last year GOLD HEAT really well. We were shut down for about three weeks because we had no orders on the books, since everything’s built to order. Then we worked half-time for about six weeks because the orders were lower and we had to distance.” But as orders started to pick up, Gold Heat got creative. Remote work was not an option for a manufacturing company, so they staggered breaks and lunches. Bishop adds, “Our work centers were pretty well distanced already but we had people wear masks on the floor and we complied with all the protocols from the health authority and the Governor, so we could still operate. And we didn’t miss a delivery. The other important thing was that the owner agreed to 100 percent cover everyone’s wages, even when people weren’t working.” That ‘family’ type of caring is a big piece of the company culture and a prime example of why the Gold Heat team is loyal and likes coming to work. During the worst of the pandemic, Gold Heat