Business View Magazine | Volume 8, Issue 8

117 BUSINESS VIEW MAGAZINE VOLUME 8, ISSUE 8 PLEXOS GROUP LLC explains. “We provided experts to help capture costs and get reimbursements from FEMA on a number of different programs. We also provided construction management and general regulatory guidance for hospitals and any other clients that needed it during the pandemic.” Due to the unpredictable nature of disaster recovery, Plexos often sees its staff numbers fluctuate to meet demand. “I would say that our core staff is around 150 to 200 people and then we increase this as needed,” Odom says. “We’ve had as many as 1,500 employees at one point and during COVID, we launched call centers in Louisiana and Florida. We used digital technology to allow workers to take calls from their homes so they could keep working while remaining safe during the pandemic. Everybody knows that we are really a fast-paced and agile corporate environment, and there’s a lot of innovation that goes on here.” Due to the importance of the services provided, Plexos is committed to recruiting the best individuals in the industry. “We employ a lot of problem solvers who understand how to rapidly scale and grow projects quickly,” Odom notes. “A lot of the time with these disaster recovery programs, people are trying to get back to their homes as fast as possible. So, we try to recruit some of the best in the industry, not only from a compliance standpoint but from a delivery point of view as well. That’s really become our competitive advantage and it allows us to be successful and grow our share of the market.” Of course, as all industries are finding at the moment, securing talented new hires is not easy. Competition is fierce and this is certainly the case in the disaster recovery sector. “One day, we’ll be partnering with a firm and then, the following month, they’ll be a competitor – it all depends on the opportunity,” says Odom. “One thing that’s unique about our company is that we handle all aspects of the claims program. So, although we relish the competition, we are also ready to help out our partners when they need it. It’s a collaborative environment too.” As well as supporting its industry peers, Plexos is also keen to offer its own employees the emotional assistance they need, particularly in an industry that can be emotionally draining at times. Odom acknowledges, “We have a very robust HR department that is constantly working with our employees to make sure everything is