“We use a premier software called Solar Eclipse. It provides us with a live inventory that we can view in real-time. It has different modules that we can use to route our trucks more efficiently, and even analyzes and predicts demand for certain products. It also makes purchasing suggestions, so we’re able to stay ahead of our customers,” Shore explains. This live inventory system is a distinct differentiator in the telecom space, enabling immediate communication with customers regarding product availability and estimated lead times, which is invaluable for job scheduling. Beyond the enterprise-level software, Paramont EO is also known for its practical, user-centric solutions. The company’s in-house IT team consistently enhances its website for greater user-friendliness and deeper system integration, aiming to provide customers with both human interaction and seamless digital self-service options. A prime example of this pragmatic user centricity is Paramont EO’s customized Excel-based “shopping cart” developed for telecom customers. This ingenious tool streamlines the quoting and ordering process by allowing customers to input quantities for common products, which can then be rapidly uploaded into Paramont EO’s system. What might take competitors hours to manually process, Paramont EO can achieve in minutes, Ryan Shore 150 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 08
RkJQdWJsaXNoZXIy MTI5MjAx