Awards such as these reflect the company’s dedication to maintaining high standards and continually improving services. It’s important to note that BACK Construction’s operational success also relies heavily on strong relationships with key vendors and subcontractors. “With the sheer amount of volume… we have to have partners that match our criteria on multiple levels. What we look for is great customer service,” Hundley says, explaining that the vendors they work with do an excellent job upholding the company’s standards, timelines, and project budgets. Companies like Mueller Roofing and Ferguson exemplify the high standards the company expects, providing exceptional customer service and quality products. These partnerships are crucial, given the custom nature of our projects, so the company continuously seeks vendors who align with its commitment to excellence and customer satisfaction. Luckily, the partners they have now understand what the company is trying to accomplish and have been on board for years. Overall, the ESOP structure has significantly influenced BACK Construction’s company culture, driving higher engagement and accountability. SMALL ENOUGH TO LISTEN, BIG ENOUGH TO DELIVER MUELLER DISTRIBUTORS TRUSTED SINCE 1875 Roofing (Residential & Commercial), Siding, Windows, Railings, Columns, Doors & More NEARLY 150 YEARS of industry knowledge. 877.711.6789 | www.Mueller1875.com Building products for all your job site needs. LOCKLAND | QUEENSGATE | COLERAIN COVINGTON | DAYTON | FAIRBORN COLUMBUS | LEXINGTON | LOUISVILLE 26 BUSINESS VIEW MAGAZINE VOLUME 11, ISSUE 08
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