For a healthcare organization based in Hawaii, maintaining an industry-leading position and welcoming dynamic growth is all in a day’s work and is exactly what is prescribed. Originally founded in 1938, Longs Drugs has been operating under the ownership of CVS Pharmacy since 2008; it is effectively the company’s Hawaii division. What’s truly remarkable about Longs Drugs is its capacity to plan and problem-solve as an organization in a way that not only moves its operation forward but secures its island communities as a whole. The pharmacy provides an omnichannel experience, ensuring seamless in-store and online services. By embracing technology, the pharmacy offers a more personalized and efficient customer experience, catering to the diverse needs of Hawaii’s population. Longs Drugs has a long track record of building strong relationships with local organizations, schools, and non-profits, solidifying its role as a community partner. These high-level strategies are supplemented with operational strategies that foster a positive work environment. Initiatives like training and career development opportunities are often used to enhance job satisfaction and retention. The pharmacy is also known for organizing programs that support local talent, such as internships and partnerships with educational institutions, aiming to create a skilled workforce dedicated to the company’s mission. Longs Drugs impact in Hawaii is evident through its strong community presence, loyal customer base, and empowered employees. It is a trusted healthcare provider, an employer of choice, and a key player in local economic development. ADAPTING TO COMMUNITY NEEDS Longs Drugs holds a position within its community that many pharmacies simply can’t recreate. 179 BUSINESS VIEW MAGAZINE VOLUME 11, ISSUE 08 LONGS DRUGS (CVS HAWAII)
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