Business View Magazine - August 2023

130 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 8 taken care of. Dimitroff asserts, “We have 24- hour webcams throughout our resorts so pet parents can watch and review and keep an eye on their dogs when they’re away.” The primary goal of All American Pet Resorts is twofold. The company aims to offer an unparalleled experience for pets while simultaneously ensuring that pet parents can enjoy their time away. In Dimitroff’s words, “We want the pet parents to enjoy their time away as much as the pets are enjoying themselves while they’re staying with us at the resorts.” Unleashing the Passion: A Personal Journey Dimitroff’s journey with All American Pet Resorts commenced with a personal quest back in 2005. “My wife and I had a bull mastiff. His name was Hugo, and we were going on vacation and looking for a place to board Hugo when we lived in Royal Oak, Michigan,” he shares. The search was intensive, driven by an earnest desire to find the best care for their fur-baby, their first ‘child’. Dimitroff found solace in the Royal Oak location of All American Pet Resorts, the only facility that boasted round-the-clock staff and webcams for constant monitoring. Intrigued and satisfied with the level of care and communication at the resort, Dimitroff found himself drawn to work with them. He recalls, “I took him there for a half day of daycare, then a full day of daycare, then an overnight stay while I was still in town. After I let Hugo stay there for a couple of nights, I happened to run into the owners, Art and Yolanda Rimbold, one day when they were visiting their resort, and I said to Art at one point, ‘I’d like to work for your organization.’ This personal narrative underscores the genuine affection and care that underlie All American Pet Resorts’ operations. “We want people and owners to feel good about what they do. Yes, it’s about lifestyle. It’s about income. But we also want to make a difference in the pet parents’ lives. And we love caring for pets,” Dimitroff asserts. The Backbone of Care: Veterinary Support and Network Expansion Access to veterinary care sits at the core of All American Pet Resorts’ service model, assuring the health and safety of the pets in their care. Yet, the corporation doesn’t tether itself to a singular national veterinary clinic or organization. Instead, they have strategically opted for affiliations with local vets at each of their locations. This approach offers a layer of flexibility and autonomy to franchisees, allowing them to forge relationships within their local communities. “We deal with dogs from puppy to geriatric. We take them all, including diabetic dogs. The care of that dog is the most important part of what we do,” asserts Dimitroff. Transitioning to the heart of All American Pet Resorts’ business model, Dimitroff elaborates on their franchising and expansion plans. “We currently have nine resorts in operation today. One is an affiliate location, and we have another location which has a soft opening scheduled this July in New Bern, North Carolina,” he shares. The corporation is also on the cusp of adding two