Business View Magazine | August 2022

141 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 8 AUST IN SUBARU “I’ll give you an example of how forward- thinking and focusing on the relationship has changed the way we do one particular thing,” says Hudson. “We have hired a videography team for the service department. While our technician is looking at your car, and you’re waiting in the customer lounge, you will receive a text message with a video of the multi-point inspection highlighting all the areas of concern. That way you see in real-time what the technician thinks might need fixing or need to be replaced soon. That has been incredibly well-received.” Hill acknowledges, “We have had some inventory challenges and some other difficulties in the last couple of years, just like everyone else. But we have a lot of that figured out now, and we are looking forward to continued growth.” “Growth not just in sales,” Hudson adds, “but also in intellectual capital. We continue to add different elements that are based upon growing or individual talent. We have the Leadership Academy that has book clubs – everyone is carrying around a book these days – mentor/ mentee relationships, seminars, conventions, training… we are constantly trying to improve everything about Austin Subaru.” All that work and innovative thinking is paying off, as the Austin Subaru team continues to please its growing roster of new and long-time satisfied customers. Your customers are everything to you. Your success is everything to us. Our business is to make yours better . GA13459-0422 © 2022 Assurant, Inc. Visit assurant.com/dealer-services Contact an Assurant expert today. F&I Products Reinsurance Participation Dealership Training Digital Retailing Solutions