Business View Magazine | August 2020

132 BUSINESS VIEW MAGAZINE AUGUST 2020 offices there. Of course, Ballpark Village was hit by the pandemic because it’s right there where the Cardinals play and all the entertainment happens and that’s not happening at the pace we saw prior to the pandemic. Same with the St. Louis Blues home games. We know the traffic won’t be what we expected but there is some activity. It’s still great brand recognition, it will just be a slower start. But we’re excited to be down there and we’re looking to grow more this year. We remain very confident that brick and mortar is critical to the Midwest and our business in particular.” Keeping up with technology is key to the success of financial institutions. In that regard, SCU is in the process of converting to a seamless integration between its mobile and online, so the experience is identical on a phone, tablet, or PC. “What’s been very interesting,” says Padak, “is that the number of phone calls into our call center have doubled since the pandemic started. Where we averaged around 1500 calls a day, it’s