Business View Magazine | August 2020

117 BUSINESS VIEW MAGAZINE AUGUST 2020 MABREY BANK Firmly rooted in its niche as a community bank, much of the Mabrey family’s success has come from getting to know their customers and understanding their business, or their personal needs, and establishing a deep relationship of mutual trust. Scott admits, “People enjoy banking with Mabrey Bank because of that relationship. The family name certainly means a lot but it’s all our wonderful bankers who are great at developing a rapport with our customer base. We have a very experienced commercial staff, and consumer and private bankers, as well. Our turnover is very low because we take our corporate culture seriously. Every year, we have each team member take a corporate culture survey – it’s basically their report card on management to make sure we are providing a good, healthy, and happy culture for our people to work in. My dad always said, you spend more time at work than with your family, and if it can’t be fun and enjoyable, it’s not worth it.” The bank also does reverse evaluations every year, where each supervisor is rated by those team members that report to them. The results are used as a coaching tool for supervisors and managers to get honest feedback from their team. It all ties in with Mabrey Bank’s core values of professionalism, high performance, integrity, reliability, teamwork, and commitment to serving their communities. Valuable vendor relationships are extremely important to the bank, as well. One such core provider is Jack Henry & Associates, a Mabrey Bank partner since the 1980s that supplies many of their technology solutions. Scott also acknowledges, “In this day and age there are so many necessary products to have in your arsenal to be a competitive bank in a digital world that we rely on a lot of really good vendors for products that we can in turn provide to our clients.” For the foreseeable future, Mabrey Bank will focus on serving Oklahomans. “We’re very happy with the footprint we have and, again, very excited to expand in the Oklahoma City