August/September Business View Magazine

108 109 dependency, too. So, we want to continue to hone our skills and build on that. In addition, it’s very rare that a person comes in here and only has one issue. So, it’s about developing our programs in regard to eating disorders, or chronic pain, or the trauma that a person has experienced; to fo- cus on that and to help the person in their entire- ty and not just in regard to their substance abuse.” “The word ‘ethical’ is of the utmost importance to me,” states Dunkin. “As a dedicated professional, I never want to feel like we’re compromising our values or that our skills are going to waste. The patients here are treated with the utmost respect, and I think that makes a difference in our out- comes.” Maguire agrees. “If you were to walk in here, you would realize the dedication from all depart- ments –medical, clinical, support, and even the folks who work in the kitchen and help with the housecleaning,” he declares.“It’s the dedication and the compassion that they have for the individuals who are here.We understand that it takes a lot of courage to come for treatment and it takes a lot of strength.And we’re here to support them.” FUTURES OF PALM BEACH AT A GLANCE FUTURES OF PALM BEACH WHAT: A residential, inpatient addiction treat- ment center WHERE: Palm Beach, Florida WEBSITE: www.futuresofpalmbeach.com As in many addiction treatment centers across the coun- try, a portion of the Futures staff are, themselves, in recov- ery. “And they’re open about it, in regards to their journey,” says Maguire. “There are staff members who have walked in the same shoes as the clientele, and they share their expe- riences and the hurdles they were challenged with, when dealing with our clients. “A lot of people in our call center in admissions are in recovery,” echoes Murphy. “So they’re very well-equipped to help guide people and, more often than not, the thing I hear the most is that they appreciate the fact that they picked up the phone and took the chance to make that call. That is typically the step that requires the most courage – to make that call and reach out for help. That’s why it’s so vital that we have the right people to han- dle that first phone call.” Both Murphy and Dunkin also want to re-examine the facility’s relationship to the insurance carriers that reim-