196 Business View - August 2015
accreditation, a laundry must successfully pass an
inspection of its facility, implement policies and pro-
cedures, regularly conduct training programs, and suc-
cessfully maintain relationships with its customers.
According to Lefeaux, it’s one of the elements that sets
his company apart from the competition. “More and
more,” he says, “the hospitals are becoming educated
and realize that they want a true, certified linen sup-
plier that follows all of the protocols to guarantee that
they’re getting good, sanitized, clean linen.”
But another thing that separates Westport Linen from
its competitors is its customer service. “All of our cli-
ents know that they can reach all of us 24/7. If a crisis
was to arise, they know that we’re just a phone call
away. We go above and beyond.”
HEALTHCARE
