Business View Magazine | April/May 2022

155 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 4 DOVER FEDERAL CREDI T UNION that we have internally. It really came from the voice of our staff, from the bottom up. We picked a homeless shelter within Delaware, and we went out there and gave hope to the individuals that were living in this shelter. Our staff felt the value of the give back. It wasn’t a day that was taken away from them, but really putting value into what the credit union is all about. People helping people.” In partnership with Humanidei, a company that works with credit unions to maximize the potential of their employees, Dover Federal continues to find ways to create a workplace that inspires team members to use their unique out of our control, like the US Postal Service, not delivering things timely. It allowed us to be self-sufficient, and it allowed our members to be self-sufficient as well.” Dover Federal has also partnered with Glia, a contact center solution company, that has helped to shape how the credit union handles digital engagements, which was especially helpful during the pandemic. In 2021, Dover Federal created a holiday called Community Impact Day. In place of Columbus Day, all employees of the credit union volunteer at a selected charity on that day. Elliott shares, “Community Impact Day really birthed out of our diversity, equity and inclusion committee