Business View Magazine | April/May 2022

153 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 4 DOVER FEDERAL CREDI T UNION Glia’s mission is to help businesses reinvent how they support customers in a digital world. Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience. Glia’s Digital Customer Service solution brings the in-person experience to all customer interactions - whether they start online or on the phone. We’re an extraordinarily collaborative team and view interdepartmental teamwork as our core competitive advantage. Every win is a team win. You’ll never hear “that’s not my job.” We’re natural mentors and enthusiastic coaches. We’re happy to teach and eager to tap into our team members’ unique perspectives. With team members from 18+ countries and multiple fields of study, we create space regularly to collaborate and learn from each other both personally and professionally. We encourage everyone to speak up and be heard. We respect each other, listen attentively and love convincing each other to change our minds. We challenge each other because we believe that open debate is the way for finding the best solution. We’re not afraid to disagree, but once a decision is made, we commit to it wholly. ...... To learn more, visit https://www.glia.com Find out more glia.com