Business View Magazine | April 2020

170 BUSINESS VIEW MAGAZINE APRIL 2020 access our Fixed Route services. “Complementary to the Fixed Route, we have paratransit, which we call Dial-a-Ride service, with more accessible vehicles for people who are physically unable to use the Fixed Route due to a disability. It’s a life-line service for many people in our community, and largely believed to be the primary reason our community supported the sales tax funding that supports our operations. With StrataGen’s ADEPT dispatching system and continuous route optimization, we average between 100 and 150 riders per day on that service. We also have what we call an ‘honored citizen status’ and that is for anybody who is 70 years or older; they are also eligible to use the Dial-a-Ride system. “The biggest difference between Dial-a-Ride and Fixed Route is that it’s an ‘origin and destination’ service. This means it is tailored to the level of need for the passenger and involves a range of services. Most passengers utilize door-to-door service, and those with a higher level of need