Business View Magazine | April 2020

142 BUSINESS VIEW MAGAZINE APRIL 2020 events such as conferences focused on sharing techniques for serving customers in various industries, including food and beverage (restaurants), healthcare (hospitals, outpatient facilities, long-term care), hospitality (hotels), and industrial (all other). Typically, the first three are largely linen flatwork and garment customers; the latter uses the industry’s customized uniforms. Like the TRSA approach to certification, information-sharing with European operators has been especially valuable. Given that region’s decades-long difficulties minimizing labor costs, linen and uniform service operators there have placed high priority on automating functions that might otherwise be accomplished manually. In the past decade, TRSA has facilitated plant visits at the same time as laundry trade shows in Italy and Germany and conducted a standalone tour in England. This continues in 2020 with a different route through Germany following the Texcare International show there in June. Another facility type has been added to this repertoire: visits to plants that manufacture equipment and supplies for the industry, as well as manufacturers of consumer products. In Germany, tour participants will see a Volkswagen plant. This expansion reflects TRSA’s commitment to building a global community for industry operators willing to put paradigms aside and consider new tactics to tackle the challenges of producing linen, uniform, and facility services wherever they operate. From TRSA member Roscoe Co., Chicago: in early-stage of sorting shirts and pants hung on rails after laundering and wrinkle removal, automated system keeps like items earmarked for all wearers together, then splits them by individual for tie-out