Business View Civil & Municipal | Volume 2, Issue 11

14 CIVIL AND MUNICIPAL VOLUME 2, ISSUE 11 POWER QUEST ION focus on enhancing the customer experience. Your customer is most important, because without them you are nothing.” JP Gallagher, Chief Executive of Butte, Montana: “I think we’ve learned to appreciate the little things in life that we took for granted before the pandemic. The family time and being able to go places freely. Our freedoms that we didn’t take the time to appreciate. I think in 2021, people became more conscious of the lack of ability to do those things and that we need to care more for our communities.” Marc Netka, President & CEO of STS Education, Simi Valley, California: “I’m a ‘glass is half full’ kind of guy. I just think there’s a tremendous amount of opportunity for those people who are willing to keep their eyes open, and change, and not be so rigid in their thinking. I believe we continue to have a positive impact, not only on our customers but on our employees. And that’s exciting. Seeing people grow and rise to the occasion… it’s been a difficult operating environment for two years and I’m amazed at my employees who have stepped up to the plate and done a great job. Also, I’ve been in some schools and seen the amazing job that the teachers are doing under very difficult circumstances. So, it’s easy to look at all the negative that’s happening in the world but I choose to turn that off. I don’t watch the news, I look for the positive and there’s a ton of it out there if you look for it.”