Business View Civil and Municipal | March 2021

51 CIVIL AND MUNICIPAL MARCH 2021 At Moura’s Cleaning Service, our major goal is to develop a productive relationship with our customers. To achieve that, we focus on constant employee training, regular quality control inspections, and account managers that are weekly checking our locations. Providing our employees with the best tools and efficient cleaning supplies ensures high quality service for every client. With more than 25 years of experience and hundreds of satisfied customers throughout New England, Moura’s Cleaning Service is the trusted, go-to company for commercial cleaning. We offer prime janitorial services to banks, industries, offices, retail stores, state buildings, and many other commercial structures in a variety of settings. Our experienced managers are skilled at customizing services to meet your business needs. We have centralized all our communication through an online management system, starting from our janitors at the customer location, and reaching account managers/supervisors and our higher management team. Supplies requests, schedule changes, task checklists, etc. are instantly available to all employees related to the account. All information is available to managers and supervisors 24/7 in the online portal. The management system allows us to track when our employees arrive at their assigned work location. Our managers are notified if an employee is late or doesn’t show up in a specified timeframe. We have a trained special projects crew available for the entire New England area that can provide coverage for an absent employee – that team is also available for emergency requests, disinfections, and special projects. Our Quality Control Managers regularly visit customers’ locations to perform inspections that are directly reported to the account’s manager and to the customer. Follow- up visits are scheduled if any issues are reported. Our management team constantly receives training from cleaning experts on providing professional development, site-specific customized training tools, job cards, and hands-on teaching. We are currently one of the few companies with the ISSA CIMS (Cleaning Industry Management Standard) Green Building Certified with honors in the whole New England area. It certifies Moura’s Cleaning Service commitment to quality and customer satisfaction, based on bi-annual inspection on six areas of management best practices: Quality systems; service delivery; Human resources; Health, safety and environmental stewardship; management commitment; and green building practices certification. Let Moura’s Cleaning Service handle all your business cleaning needs, and be your preferred partner maintaining your facilities! ...... Give us a call at (800)478-5950 or visit our website and get a detailed quote! www.mourascleaningservice.com