Business View Civil and Municipal | Volume 2, Issue 7

97 CIVIL AND MUNICIPAL VOLUME 2, ISSUE 7 INDEPENDENT ILLINOIS HOSPITAL has earned ALL 3 QUALITY AWARDS And it's Silver Cross Hospital Earning the “Triple Crown” for healthcare is a first for Silver Cross, and it puts us in an exclusive group of fewer than 1% of all hospitals across the entire U.S. that have achieved this level of excellence in patient safety, patient outcomes and patient experience in 2021. So if you want award-winning care without the commute, trust Silver Cross Hospital. For a referral to a physician on the Silver Cross Medical Staff, visit SilverCross.org or call 1-888-660-HEAL (4325) Only 1 1900 Silver Cross Blvd. • New Lenox, IL 60451 • silvercross.org V I LLAGE OF NEW LENOX , I LL INOI S schools, Ellis maintains that adaptability and attentiveness to the Village residents’ realities provided New Lenox with reliable insights to navigate the challenges. “We learned that we needed to be flexible, and listen to what our businesses needed from us,” she recounts. “Initially, everything was shut down, including the Village Hall to some extent. But we knew that to serve our residents and businesses as best we could, we needed to provide services. So, we pivoted, scaled back staff, and figured out ways to allow our employees to work from home to avoid disruptions in service. As things slowly started to re-open, with outdoor dining and things like that, we established rules and processes to address those circumstances on a temporary basis.” “The recruitment of retailers and restaurants came to a standstill, and those in existence were