WASTE CONNECTIONS COMMITTED TO EXCELLENCE IN SOLID WASTE AND RECYCLING SERVICES Waste Connections is the third largest publicly traded solid waste services company in the United States and the largest in Canada. With over 23,000 employees, $8 billion in annual revenue, and $19 billion in assets, Waste Connections partners with over 7,500 city, county, and joint powers agencies. Our decentralized business model empowers local managers to make decisions on the ground, ensuring efficient and responsive service without needing to “call corporate.” Unlike many companies controlled by private equity or hedge funds, Waste Connections is here for the long haul. Choosing Waste Connections means stability and a commitment to long-term partnerships. Our company culture is driven by a “Servant Leadership” philosophy that promotes respect, encouragement, accountability, teamwork, and genuine care for colleagues. We operate from a “bottom-up” perspective, cherishing our employees and expecting the highest moral standards from our leadership. We strive to give back to the communities we serve, fostering a sense of mutual growth and support. In the competitive market of hiring and retaining quality drivers, our financial health allows us to offer solid wages and comprehensive benefits. This attracts top talent across our service and maintenance platforms, enhancing job satisfaction and employee retention. Communities benefit from a dedicated and experienced workforce committed to delivering exceptional service consistently and reliably. CUSTOMER SERVICE EXCELLENCE Waste Connections is committed to the highest level of customer service in the industry.We recognize that citizens and businesses within the community are customers of both Waste Connections and their local cities. Our customer service commitments include: • Human-Driven Service: Customers are always dealt with locally courteously and professionally. • 24-Hour Availability: Local telephone numbers provide a Waste Connections service line available to customers 24/7. • Prompt Response: Service concerns/complaints received by 2:00 p.m. are addressed on the day received. Calls after 2:00 p.m. are remedied no later than the next business day.All service concerns are addressed within 24 hours. • Detailed Logs: A log of service questions, concerns, and complaints is maintained and provided to city officials monthly. • Community Involvement: We are committed to volunteer work and active participation in business and community organizations, enhancing business and public relations. • Well-Maintained Equipment: Our equipment is properly maintained to ensure efficient, clean, and safe service delivery. • • Thorough Training: Before employment, each Waste Connections employee undergoes drug tests, physicals, and background checks.After employment, they receive intensive training on equipment operations, safety, and customer service. • Responsive Management: Waste Connections management personnel are always available to answer questions or service concerns from designated elected and staff representatives. Waste Connections provides quality service solutions for residential, business, and industrial trash and recycling customers. We strive for a greener and cleaner tomorrow in all of our locations across the U.S. and Canada.
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