emphasizes long-term relationships with property management teams. About 90% of the company’s business comes from this segment, with the remaining 10% comprising general contractors. AC Moate’s strategy is not just about providing services but also about becoming an invaluable resource for their clients. “We started with asphalt maintenance, but now we do end-to-end service for these property and community managers,” Moate says, explaining that a lot of the trust the company has gained with clients is due to its distinguished in-house approach. AC Moate maintains control over quality and service delivery by keeping everything from labor to management within the company. The company complements its commitment to quality by emphasizing employee development and is currently developing a robust training program to support career growth and retention. This investment in their workforce translates into superior client service, reinforcing the company’s reputation as not just a reliable property maintenance provider, but also an educational resource for best practices in parking lot maintenance, budgeting, and liability management. INNOVATIONS IN PROPRIETARY SOFTWARE TO GAIN A COMPETITIVE EDGE Central to AC Moate’s operations is its proprietary software, a tool that originated from simple Excel spreadsheets and has evolved into a powerful, webbased platform. Initially designed to standardize estimating processes, the software now includes features for sourcing materials, routing trucks, time management, and budgeting. This has given the company the ability to forecast needs in advance, setting it apart, and allowing clients to plan long-term maintenance and budget 5 BUSINESS VIEW MAGAZINE VOLUME 11, ISSUE 09 AC MOATE
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