customers, avoiding supply chain issues or other challenges that might hinder a less agile company. “We offer a wide range of services-from modernization, new installation, and maintenance services. Our maintenance offerings range from basic oil and grease services, all the way up to full maintenance with 24-hour callback response time. We’re pretty flexible in terms of what type of maintenance we provide our clients,” Vallee states. In this regard, ESI’s playbook is remarkably consistent, focusing on meeting contractual requirements while maintaining a deep connection to the communities it serves. ESI’s leaders are adamant about preserving the company’s integrity above all else, ensuring that whatever the company sells, it executes in a way that serves the customer best. For example, one of the main principles behind the company’s service flexibility is to ensure that clients can reliably select a plan that fits their operating budgets. CULTIVATING TALENT AND A COMMUNICATIVE MINDSET ESI’s flexibility also extends to the pressing issue of under-resourced building engineers and property managers, who are now often responsible for managing multiple properties. ESI tackles this issue in a very straightforward manner. Our strategy is to invest in our businesses Brett Mccay, President ESI & ESI Grand Rapids Abby Thebeau, Director of Marketing Elevator Service, Inc (ESI) 4 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 10
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