Chief Executive Officer Jason Vallee explains this structure well, saying, “The nice thing about how our company is structured is that we’re a family of independent elevator companies where all of the presidents of the individual companies have full autonomy.” The company’s operational philosophy follows a brilliant theme of thoughtful centralization, where core functions like safety are standardized while customer-facing operations remain local and personal. To be specific, the presidents of each local business run their operations as they see fit, while a centralized “platform team” provides crucial support in technology and process. Additionally, separate from its own network, ESI maintains strong relationships with some of the most well-known and cutting-edge companies in the elevator industry. Back-end management support from innovative names like Lift AI and durable hardware from reliable manufacturers, such as G&R Custom Elevator Cabs, has been a driving force behind ESI’s high-quality services. This incredible support, in combination with ESI’s on-the-ground execution, is why its leaders have expressed that the company has had its best year of business since its founding. As demonstrated by its journey, success for ESI is about more than just expanding its footprint; it’s about becoming a nationwide industry leader without ever sacrificing the local, personal touch that its clients rely on. ADAPTING TO A SHIFTING COMMERCIAL LANDSCAPE ESI’s unique operational model allows it to be exceptionally nimble, adapting quickly to market changes in ways that more traditional corporate structures often cannot. This is rather fortunate for the companies in the commercial real estate sector, which ESI predominantly serves, as the company is wellpositioned to effectively address some of the most persistent challenges in the sector. “High financing costs make it difficult for our commercial real estate clients to upgrade equipment. Because repairs to aging systems are also costly, many projects have been delayed or canceled altogether,” Vallee explains. While major manufacturers may pressure clients to modernize, ESI offers a critical alternative: the willingness and expertise to service older equipment with the skill and care needed to extend its operational life.” As a service-based business, rather than a manufacturer, ESI can easily pivot to best serve its Jason Vallee, Chief Executive Officer Elevator Service, Inc (ESI) 3 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 10 ELEVATOR SERVICE INC.
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