wisdom of long-standing employees. According to Dechamps, “not having an answer is sometimes the better answer,” as it allows young employees to connect with an ideal expert within the company who can provide the right guidance. A HOLISTIC APPROACH TO RELATIONSHIPS AND MANAGEMENT The leadership at Architectural Surfaces deploys an intentionally holistic management philosophy. From the top down, the company is built on a foundation of strong capital investment, effective communication, and impeccable relationships with vendors and customers. As a result of Architectural Surfaces’ focus on customer satisfaction and experience, a significant portion of its business is generated through wordof-mouth referrals. As Dechamps describes it, the company operates in a “referral industry,” where its actions for customers indirectly lead to multiple sales opportunities down the line.As a result, the company’s operational model relies heavily on collaborative, team-based concepts, where strong relationships are paramount. “We have personnel and staff that have a lot of relationships within the industry… so it’s a team effort where we’re working with all of our partners to make the customer experience what it is,” Dechamps explains. The team works closely with a diverse group of Discover the Collection Experience the timeless beauty of natural stone, enhanced with unmatched strength and durability—perfect for any application. 6 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 10
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