craftsmanship. Its strong track record means clients may sometimes explore other options but often return after recognizing the value of JD Stairs’ work. Gabour notes,“We trust our processes, products, and people to deliver top results.” A key pillar of JD Stairs’ success is its dedication to customer satisfaction. Webster acknowledges that custom work isn’t always perfect the first time but stresses the company’s commitment to resolving issues until clients are fully satisfied. “Our goal is to keep working until it’s right. If we make an error, we’ll fix it. We don’t leave until the client is happy,” Webster explains. JD Stairs excels in communication in an industry where follow-through can be lacking.“What sets us apart is that we always pick up the phone,” Webster emphasizes. This responsiveness is crucial, mainly when clients are in the final stages of their projects, allowing them to complete everything on time. ADAPTING TO THE FUTURE A defining feature of JD Stairs is its forward-thinking approach to technology. Over the past 18 months, the company has substantially invested in new equipment to optimize operations and improve product quality.“We’ve brought a lot of processes inhouse that we used to outsource,” Webster explains. On the woodworking side, JD Stairs acquired a CNC router, a gang saw, a resaw, and a 45-miterlock to improve the precision and durability of their treads. The company added a second laser and a Flex CNC machine for the metalworking side. Webster explains that this new machine allows the team to create bolted stringer systems for floating stairs, significantly reducing installation time and improving overall product quality.“It speeds up the fabrication process, allows us to pre-powder coat components, and results in a cleaner look because there’s no welding in the field,” Webster notes. Perhaps one of the most transformative pieces of technology JD Stairs has adopted is a 3D scanner from Leica, the BLK360. This scanner allows the team to create detailed 3D models of a space before fabrication begins, ensuring that everything fits perfectly when it’s time for installation.“It’s notorious 4 BUSINESS VIEW MAGAZINE VOLUME 11, ISSUE 10
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