Cape Girardeau Regional Airport

13 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 10 CAPE GI RARDEAU REGIONAL AI RPORT commercial or otherwise, all going through rapid changes in aviation. So, this project also prepares Cape Girardeau to meet companies’ inevitable cargo, freight, and charter demands as the industry evolves with more advanced technology like Unmanned Aircraft Systems (drones). This will equip the airport to become a robust economic tool that can immediately serve and develop the region. A More Hospitable Outcome for Aviation Overall, Cape Girardeau’s consistent commitment to the excellence of its facilities, coupled with its foresight and consideration for those it serves, has made it so that the airport can provide the highest level of service without compromising on the warm hospitality that so many larger airports seemed to have lost as a result of the pilot shortage. Amos expands on this concept, highlighting that most passengers nationwide may be a little anxious while interacting with the TSA during their travels. However, that sentiment is completely missing at Cape Girardeau, as the airport’s TSA agents have consistently been reported to be friendly, courteous, and always willing to assist passengers. “I think having a small regional airport is much more user-friendly for business travelers and those in the retirement community,” Amos says, “I think our customer service is unmatched and - our local TSA agents have done an excellent job.” Cape Girardeau Regional Airport is a reminder that even when shortages make operations difficult and deteriorate conditions, focusing on the community’s service will foster recovery and position an organization as an industry leader, providing solutions for current and future challenges.