Seacomm Federal Credit Union

8 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 10 SEACOMM FEDERAL CREDI T UNION service with speed and accuracy without those types of technology systems. You can walk up or drive up to one of our ATMs. You’re able to put cash in and deposit checks and withdraw money. It’s a lot more interactive than it used to be, but those staples are still important. And having peace of mind that when you put your card into the ATM, you know it’s secure. Our ECRs are 100% accurate, so whether you’re drive-through or in-branch, we’re able to move our members along fairly quickly with that type of technology.” Access Softech is another SeaComm vendor partner – looking after the mobile application. Wilson notes, “One thing I love about them is that they’re always willing to develop. They’re looking for that next level. Jack Henry is our core operating system, and it’s a premier system. We couldn’t do much of what we do without that.” SeaComm also has partners that help build out their new branches. Wilson adds, “We have a trusted partnership with PW Campbell out of Pittsburgh, PA. We’re building a new location in Watertown, New York and it’s going to be our sixth project with them since 2014. We really rely on them to get our branches up and running on time and under budget, and they hit the mark every time.” Wilson recognizes that service delivery within the credit union industry is a lot different than it was 20 years ago. From digital platforms to brand and tech integration, reaching out to members is both easier and more challenging than ever. “You have to deliver on demand,” asserts Wilson. “People expect things much faster. Let’s face it, our lives are busy! If you need to apply for a loan at 10 o’clock on a Saturday night, you should have the ability to get that process started. If you want to open an account at SeaComm, or deposit a check, you should be able to do that electronically. Anything you can think of, we have to be able