Mountain High Appliance

7 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 10 One of the most unique features of Mountain High is not only does the company have an installation team that can install a fully working appliance at a customer’s home or a business setting but it has a modification team, as well. That group of professionals specializes in making small adjustments at a customer site that will allow one or more appliances to fit in an intended space. “We don’t knock down walls or do major construction work but there are often modifications we can make. Our customers appreciate that,” says Ledwell. Overcoming supply chain issues Like most industries, the appliance sector has battled supply chain issues since March 2020. The unavailability of parts has backlogged orders for popular products by several months in some cases, even as OEMs are manufacturing those products at or beyond 100 percent capacity. The culprit is often those semiconductor chips that are made in only a handful of places around the world and are one of the main reasons that has remained stable for nearly two years. “It’s still tough to find qualified workers for many positions, such as delivery professionals,” Ledwell admits. “We have enjoyed positive revenue growth but the employee numbers have remained pretty flat even though we could use extra help.” Parr adds, “Fortunately, everyone picks up the slack and goes above and beyond. It’s good to have employees you trust who can do a little bit of everything because it makes for a better overall customer experience.” Mountain High will conduct onsite training for its nearly 120 employees on new products and features, but most of the larger appliance OEMs have one or more training facilities located across the U.S. Team members who provide customer service and support sales initiatives are often sent to these training centers for in-depth information on popular brands and features.