John Mullen & Company

4 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 10 JOHN MULLEN & COMPANY while for others, we request payments come from them. If a case isn’t resolved by the time it reaches an attorney, we hire the attorney from a pre-set list and work with them to defend the claim.” The company also handles self-insurance and captive insurance. Around a quarter of John Mullen & Company’s business deals with self- insured entities. In these cases, however, it’s worth remembering that the process remains largely the same as with traditional insurance claims. Currently, John Mullen & Company consists of around 80 members of staff, with natural fluctuations in employee numbers occurring. The company has been stable, operating with between 75 and 85 employees, for approximately five years. It has seen some fairly dramatic growth in recent times, however, primarily on the property side. “The values that we instil among all our employees are simple,” Mullen says. “If our investigations reveal that we owe something, we believe we should pay it – and we should pay it today. This is what we present to our clients. If, on the other hand, we don’t feel that we or our client owes anything, we believe that we should tell them this in a clear, open manner.” An estimated 95% of the claims assessed by John Mullen & Company are about supporting individuals to get back on their feet as quickly as possible, with as little grief as possible. “We encourage our employees to treat claimants as they would like one of their family members to be treated,” Mullen adds. “This approach really works. It resonates with people and on the rare occasions we have issues with employees, it’s generally when they stray from this ethos.” This simple approach has resided at the center of everything that John Mullen & Company does since its beginnings as a family business. These values have remained at the forefront even as the company has expanded and been subject