Hart Nissan

6 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 10 HART NI SSAN through an active social media campaign. Others have come as referrals from existing employees who personally vouch for the benefits of being a Hart Nissan team member. “We do collaborate with our staff to recruit new employees because that is our best source of finding great people,” says Englander. Perhaps another secret to maintaining a well- oiled work environment that includes more than 150 employees is a culture that has been established to ensure congruency between what team members say to customers and the team members’ actions. These deliverables include execution, delivery, and keeping promises. “What we say is what we do – it’s that simple,” Hartoonian states. “We want our customers to have a great buying and service experience so they will come back time and time again.” Englander calls it a “culture of service,” where even a Hart Nissan colleague who worked elsewhere in the dealer market for luxury nameplates for more than 30 years is amazed