Hart Nissan

5 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 10 by Englander with the help of other team members. The program empowers customers to earn bonus points for service, maintenance, purchases, etc. Long-time customers have expressed excitement at the potential for banking a bank of reward points for future discounts and free items. Englander explains, “Our dedicated Business Development Team takes inbound service calls and proactively reaches out to customers to remind them of upcoming service dates and potential needs as a way to highlight the value of preventative maintenance. It has been a model that has worked well for us.” Minimal turnover during the Great Resignation One of the secrets to Hart Nissan’s success is that it has experienced very little turnover during what has been an extremely challenging time for most employers to find skilled and experienced labor to adeptly fill open positions. The few openings that Hart Nissan has experienced recently often attract qualified candidates