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work in offices in Ventura, California and St. John’s, Newfoundland and Labrador, Canada. “The virtual training works well, even for the new nurse training that’s coming on. All the classroom work, all the pre-reading, everything is done remotely and there’s even mentorship with senior nurses for the first week or two once a new person comes on staff, until they are comfortable and competent with their decision making. We’ve invested heavily in the technology infrastructure, so we have the systems in place to provide co-monitoring of staff on calls and so on.” BVM: What innovative technology programs do you offer? Brophy: “For the first 12 years or so, we used an off-the-shelf technology platform to run our services. As the demand for care changed and more opportunities were presenting themselves, we quickly realized the platform we were leasing simply wasn’t capable of growing with us. For example, we were one of the first telemedicine providers to supply remote biometric monitoring services. We get those readings in from patients and respond to them. If there’s an alert outside a pre-set limit, we proactively reach out to the individual. But the system couldn’t handle that, so we hired a group of six software engineers and designed our own software platform in- house. “It took several years to perfect, but now we use it to run our provincial, national, and international operations. Other Canadian provinces such as Saskatchewan are now using it to run their 811 program. We also have clients in the Caribbean and in the U.S. that use it to run their telemedicine programs, and we’re finalizing another one in Singapore. That technology investment has allowed us to diversify our service offering. So it’s not only nurse advice anymore, it’s the biometric monitoring piece. We have about 800 algorithms built into our software platform to be able to manage pretty FONEMED