Harris and Bruno International

6 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 11 expand beyond American shorelines. “We have 130–140 [employees],” Bruno begins. “We do everything from electrical and mechanical engineering to machining and fabrication.” “We have our sales service and admin support; we do all of that in the US in two locations. We also have an office in Stuttgart, Germany, and one in Japan for sales and service,” he adds. Additionally, in certain parts of the world where Harris & Bruno have yet to establish a home base, like China, Australia, and certain parts of Europe, the company still manages to make its presence known through the use of distributors. However, despite the expansion of its influence to a global scale, Harris & Bruno still ensures that it preserves certain guidelines, ethics, and aspects of its culture that date back to its founding. Two very important principles that the company encourages all employees–at all levels–to abide by are to provide exemplary service and to always take care of the customers. As a product, Harris & Bruno isn’t a cheap option; however, their pricing is more than justified by the high level of quality and personable service that they provide. Chief Operations Officer Jim Riga expands on this concept, saying, “We’re very proud to be an American manufacturer in a very competitive world. We strive to treat our employees well, have a positive culture, and deliver a top-notch product to our customers.” Because the company provides very robust, high-quality automated machinery, when there are issues, supporting customers becomes a top priority to get them back on track. These principles are deeply ingrained at Harris & Bruno, and it’s quite evident as the company is widely known for its very responsive support system, which consistently sends employees out to support end-users in the field.