Ignite Medical Resorts

6 7 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 11 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 11 pharmacy system, as McFarlane explains. “With our in-house pharmacy solution, we can obtain medications for our guests, which is a major challenge for other SNF facilities that do not have an in-house pharmacy solution. This solution can quickly administer medications ordered for a resident without going through an outsourced pharmacy partner.” Ignite Medical Resorts is truly an outlier in the SNF industry due to its heavy focus on developing and providing state-of-the-art resort-like facilities to guests. The facilities, for Jared Carr, SVP Operations, North Division, provide the best care anyone would ever want for their loved one. “We provide the kind of care we would want our families to receive if they required SNF services,” he says. “Our resort-style facilities have exceptionally high standards, including Starbucks cafes, better staffing ratios, beautiful, upgraded facilities, and the latest medical equipment.” “Many Ignite facilities also have in-house dialysis and piped oxygen operated by highly- trained nursing staff and technicians. We can take clinically complex guests, which many SNF facilities cannot do, and usually opt to send the guest back to the hospital.” “At the end of the day, despite our beautiful facilities and the great experience we provide, our guests come to us for medical reasons. We understand they would rather be home with their family, dog, or grandchildren, and we do all we can to make their stay as comfortable, enjoyable, and pain-free as possible.” Ignite Medical Resorts recently took over four facilities in Texas, further expanding its presence in the South. With this new acquisition, the company split its facilities into Northern and Southern divisions, which has helped create a more efficient management structure. “The North Division contains Illinois, Wisconsin, Kansas, and Missouri, and the Southern contains Oklahoma and Texas,” explains Carr. “I focus my time on the Northern division, while our other SVP of Operations, Rachel Shearer, runs the Southern Division. Reorganizing the company’s management structure is helping the company undertake scalable and controlled growth while ensuring all facilities run as per its core operating procedures. “With Rachel and I overseeing operations and John overseeing the clinical end of it, we are slowly developing an organizational structure that can manage such a rapidly growing company. Considering that we started in 2018 and now have fourteen facilities, it is a very exciting time for us, and we want to ensure we have the right structures in place to manage this growth.” Ignite Medical Resorts maintains close ties to the healthcare community in its areas, especially hospitals, clinics, and other healthcare facilities. As McFarlane explains, these close ties are part of the company’s care value chain and represent an indispensable part of its services. “We work closely with our hospital partners across the country, so our providers can follow patients from the hospital to the SNF level of care. That continuity improves service quality because it gives us additional context on guests regarding their clinical history. This visibility enables us to anticipate what care they need and implement a comprehensive care plan ready for when they come through the door.” However, sustaining this level of service requires a formidable pool of employees across the entire care spectrum, an aspect that Carr admits has become more complex to achieve in the wake of the Covid-19 pandemic. “Every facility we have is constantly recruiting because, with a global shortage of health care workers, it’s important to seek the best and the brightest continuously,” he says. IGNI TE MEDI CAL RESORTS