Ignite Medical Resorts

4 5 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 11 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 11 “One way we differentiate our service is addressing patients as guests, not patients,” says John McFarlane, Chief Clinical Officer at Ignite Medical Resorts. “When a guest first comes to one of our facilities, they get a warm welcome from our leadership team and some of the staff, resort-style,” “Once they settle in, we undertake a comprehensive admission process through which the guest has a staff member always by their side ensuring everything is proceeding smoothly. Part of the admission covers medical aspects, and the other covers the guest’s experience at our facility. We want to know what they enjoy doing, their preferred diet, what other activities they would like to participate in, and so on.” Ignite Medical Resorts has a designated director of hospitality in charge of each facility’s amenities, including food service, cafe-style amenities, coffee and snacks, and others. G E T VO L O . C OM I N F O@G E T VO L O . C OM CLIENT TESTIMONIAL "I would recommend Volo to anyone. If you are looking to upgrade your business's customer experience, work with a team of professionals, receive A-1 service, and enjoy a good return on your investment, Volo is for you!" ANTHONY GORDON International House New York City Improved ratings, up-sells and cross- sells, efficiencies, and other revenue sources have positive impacts on your bottom line. ELEVATE YOUR BOTTOM LINE Custom content featuring amenities, orientation, information, and communication. Entertain with games, news, music, and more! ELEVATE ENGAGEMENT Save staff time and reduce waste and printing costs with efficient updates. Gauge guest satisfaction with a click, and improve on-site service recovery. ELEVATE PRODUCTIVITY E L E VAT E YOUR GUE S T E XP E R I ENC E IGNI TE MEDI CAL RESORTS “The director of hospitality acts like a concierge manager,” adds McFarlane, “with a primary role of ensuring guests have everything they need, which I feel is a major aspect that sets us apart from many other companies.” Hospitality at Ignite Medical Resorts goes a step further to offer guests non-medical services that increase the level of comfort and enjoyment of their stay. “If we have a guest who enjoys doing art or other hobbies,” McFarlane says, “we’ll set up their room so they can enjoy activities they would have done at home.” “This level of personalized service speaks to how we try to make every guest’s stay as person- centered as possible.” At the core of the guest experience at Ignite Medical Resorts is a comprehensive medical system underpinned by state-of-the-art hospital- grade medical equipment and an in-house