Arrow Linen Supply

8 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 11 culture” where all employees are treated like family. He adds, “we succeed and celebrate together but we also work hard. We have many employees who have been with us for a long time.” That was proven in the last two years during the COVID pandemic. Like virtually all employers, Arrow Linen felt the effect of the Great Resignation by losing some team members to retirement and job changes, but the vast majority remained on the payroll. This was true even while restaurants and food service companies were closed or had limited hours during the early months of the pandemic. By keeping most of its team members, Arrow Linen was able to provide the same level of service that customers have come to expect even while competitors were struggling to meet basic service needs. “In some ways in the long-term (the pandemic) helped us because we were able to pick up some new customers and still (service) our existing ones because we always had enough staff to meet their needs,” Anthony says. “It wasn’t always easy but we gained a reputation for being reliable for a whole new group of customers. We never had the level of issues some of our competitors had.” Hiring for current open positions can remain a challenge, but Arrow Linen generally only has a handful of open jobs available these days. New employees who joined the team generally have ARROW L INEN