Workwave

PREFERRED VENDOR n Somerset Development/Bell Works www.sdnj.com Based in Lakewood,New Jersey, Somerset Development develops communities and neighborhoods, residential units, and retail and office spaces. Bell Works is the comprehensive revitalization and re-imagination of the former Bell Labs facility in Holmdel,NJ. Designed by architect, Eero Saarinen, Somerset Development is reviving the wonders and capabil- ities of the architecturally and historically significant two- million-square-foot structure that will provide workers and visitors with a metropolitan backdrop that affords access to an abundance of services and amenities, all in a single, dense and walkable locale. Central to Bellwork’s renaissance is a new pedestrian-friendly public walkway created from the com- plex’s existing atrium that will connect a balanced mix of uses including offices, supportive retail and dining options, health and wellness uses, a hotel and conference center, educational facilities, an upscale spa, and public facilities. the Internet of Things; having connected devices in the field, such as connected traps for pest control,which will report the status and activity directly to the technician and the office.We can then use this data to allow our clients to automate dispatch and notification activity, streamline response, and reduce impact on office resources.This will allow our clients to both increase efficiency and improve service levels at the same time. “The third area of focus is adding the ability to interact with our platform through wearable technology. Service and deliv- ery professionals will be more productive when they work with both hands versus having to reserve one hand to hold a smart- phone as they do today. So, finding ways to be able to read bar codes, to be able to access information in a way that you don’t have to be holding or tapping buttons on the device,will be very important for our customers in terms of gathering data and being able to streamline and improve the consistency of the ser- vice experience.Wearable technology is fairly immature at this point, but I think over time this will be an important element for field service and last mile logistics providers. So, it’s an area that we are monitoring closely to make sure we will have solutions available when the technology catches up to the industry need.” WORKWAVE CHRIS SULLENS CEO