Business View Magazine
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take the same reception that you would get outside
and we bring it inside. We install a Distributed Antenna
System (DAS) which re-transmits the communication.
That’s one of the reasons that people are able to use
their cell phones in larger buildings, like warehouses
and hospitals.”
Newsome says that NAV Industrial separates itself
from competing firms because of its exemplary service
and quick turn-around times. “Usually, we’re able to
get a maintenance call within 48 hours and we have
an emergency service department that can get to
calls, sometimes, in two to eight hours,” he states. The
company’s good service is key to getting and retaining
clients. “We keep a good rapport with our customers
and that brings work in,” he adds.
Key to that good service is hiring and training good
people. “We’re trying to find the right people to fit in
the slots that we need,” Newsome says. “People are
what’s important to make us who we are. I don’t want
employees here; I want people who are part of a team
and have that team mentality. If you have team mem-
bers who feel like they ‘own’ the job, then they’re go-
ing to do a better job for the customer and that’s what
pays; that’s what keeps the customer continuing to
use you.”
Regarding the work that NAV Industrial does outdoors
on high towers, Newsome says, “It takes a different
breed of people to climb towers and deal with the type
of work we do. You have to find a special individual
who has the ‘grit’ to do the job.” Newsome, himself,
continues to work alongside those special workers,
eschewing the safety of the office in order to stay in-
volved with his team. “My desk is a MacBook Pro and
a pick-up truck,” he says. The word is, he also has a
new dog.
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