THE SPRINGFIELD SUCCESS STORY: EMERGENCY SERVICES The transformation of Springfield’s ambulance service highlights the city’s problem-solving abilities and strong community spirit.“Back in 2023, the city council was made aware that the ambulance service was being operated by just six members,” Luense recalls. “The options were to either abandon the service, seek help from nearby ambulance services, or recruit new members.” What followed was an extraordinary effort to mobilize the community and turn the situation around. Through coordinated action between the ambulance committee and city leadership, Springfield achieved a remarkable turnaround. “We went from six crew members to 24 in about six months,” Luense explains. “The city council stepped up by allowing employees to take ambulance calls during their workday. We found many employers willing to let their employees do the same.” The initiative drew diverse participants, from insurance agents and dispatchers to high school students. The community’s financial support proved equally 4 CIVIL AND MUNICIPAL VOLUME 06, ISSUE 03
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