Crothall Laundry and Linen Services

Hospitality is interesting for us because of some marquee names, but the primary business for us is in healthcare.” BVM: What characteristics would you point to that you feel give your company a competitive edge over the competition? Remillong: “From my perspective, I think what gives us the edge is that we are very service- oriented. Not only do we provide hygienically- clean linen to our customers, but we get very involved with the hospitals once the linen hits the dock. We don’t just drop off and pick up. We’re there helping them, sharing best practices - how to utilize the linen, how to reduce their overall costs associated with linen and laundry services, helping them with distribution models. What differentiates us is that, where everybody says they do that, we actually have specific programs designed to go into hospitals and work with them, internally, in helping them reduce costs and use the linen in the best possible way.” BVM: Can you talk more about the relationship between laundry services and the healthcare industry in the United States? And what changes are on the horizon, if any? Barner: “Broadly speaking, this business is an essential service. Healthcare is an important part of the U.S. economy. The ability to have clean textiles is important for the delivery of care, making sure that there is the availability of the hygienically-clean linens, towels, scrubs, etc. We are bullish about the long-term viability of the industry. We are one of only two national players in the marketplace, but this has been, historically, Vice President of Strategic Accounts, Liz Remillong