Century 21 Discovery

fromhim,outright.Joe’s wife,Suzy,is nowthe current Co-Owner,and their daughter,Stephanie Goedl,who is, and has been,the Chief OperatingOfficer,is nowalso a Broker and Partner. Stephanie grewup in the industryand,after graduat- ing fromChapmanUniversitywith a degree in BusinessManagement, obtained her real estate license and began her real estate career with her father.“She started on the ground floor,selling,”Joe says. “So,I’ve got aMillennial who ismy Chief OperatingOfficer and helps me run the companywith great foresight.”As for wife Suzy,Lins says that after their youngest child left for school,she returned to college, herself,to get her degree in communications.“And she’s on the bleeding edge of howwe promote our agents, howwe promote our listings,howwe promote our properties,and howwe promotewhat we do,”he adds. Joe credits several factors that have contributed to the company’s success.One is its location onValencia Mesa Drive.“35,000 cars drive byour office everyday,” he states.Another important aspect of the firm is its devotion to the local community.“Alot of our agents are involved,and sit on boards of non-profit organi- zations,”he affirms.“Stephanie is on the board of the Boys and Girls Club here in Fuller- ton; Suzy is part of theWomen’s Transitional Living Center,which is a group that houses abused women looking for a fresh start; I’m in Rotaryand the Elks and I’mon the Board of Trustees for St.Jude Hospital here in Fullerton.”These communityengagements help raise the company’s profile and provide awider networkof potential buyers and sellers.“If theydon’t knowan agent,I’mhoping they’re going to knowone of us and that’s a good thing; it will help our agents growtheir business,”Joe adds. Another facet of the company’s success is its focus on the training and coaching of its agents.“We go above and beyond in everythingwe do in regards to the CENTURY 21 DISCOVERY SUZY LINS STEPHANIE GOEDL JOE LINS agents and the training they receive,” says Suzy.“We’ve got their backs and, in turn,they’ve got the client’s back. It’s all about the servicewe provide our agents,so theycan provide the top level customer service that their clients deserve.”“We have themost knowledgeable and professional real estate agents,”Joe echoes.“Theypro- vide clear,concise,unbiased informa- tion to their clients so that theycan make good decisions.”“We’ve been lucky toworkwith some incredible agents,some of whomhave been with us their whole careers,”says Stephanie. Likemanyinthe real estatebusi- ness,theGreatRecessionwasa trying periodfor the firm,and Joesays that whathelped itget throughthedownturnwas stable leadershipandtheex- periencehavingbeenthroughtoughtimes,before.“Ashort salemarketwas not strangeordifferent tous,”hesays.“Itwas somethingthatwehadbeen through inthe‘80sandso,wewereprepared.But theknifestill cutdeep; it wasoneof themostdifficult timesofmylife.But themarket,rightnow,is robust andverygoodfor theconsumer.Our sellersaregettingaverygood