hard to join residential neighborhoods to parks and trails. He recounts, “Today, we’ve got 15,000 people that could go out their front door and walk to River Bends Park, something we didn’t have 10 years ago. The people of Shelby Township have wanted that, and those needs are being met better and better every year.” A “RIGHT SIDE UP” TOWNSHIP At the heart of Shelby Township’s culture is a service philosophy they call “Right Side Up.” Stathakis describes an inverted triangle, where customers are at the top.“Everybody coming through that door is a customer, whether it’s a builder, a resident or even a non resident. They drive our actions,” he says. “In the middle are the department heads, who convey what resources are needed for the performers (those on the front lines) to satisfy the needs of the customer. At the bottom is the Board of Trustees, who ensure that everyone has what is required to do their job well.“It is the department heads who tell us GET IN TOUCH, WE CAN HELP 586-469-5285 MacombBusiness.com Time to take your business to the next level • Tax abatements • Employee training and recruitment • Small business grants • Site selection and expansion assistance • Workshops and networking opportunities • Financing programs • Collaboration with municipalities We provide free, confidential services to businesses of all types, including: MACOMB COUNTY, MI READY, SET, GROW. 9 CIVIL AND MUNICIPAL VOLUME 06, ISSUE 06 SHELBY TOWNSHIP, MI
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