MD SQUARED ELEVATING RESIDENTIAL PROPERTY MANAGEMENT THROUGH ELITE SERVICE WWW.MDSQUAREDPROPERTYGROUP.COM
MD SQUARED ELEVATING RESIDENTIAL PROPERTY MANAGEMENT THROUGH ELITE SERVICE AT A GLANCE MD SQUARED WHAT: A leading residential property management firm WHERE: B ased in New York City, MD Squared manages a diverse and growing portfolio of properties across the five boroughs WEBSITE: www.mdsquaredpropertygroup.com 1 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 06
MD Squared is considered to be one of the most influential companies in New York City’s residential property management sector. Under the leadership of its CEO and founder, Michael Mintz, the company has carved a distinctive niche in the competitive New York City residential property management landscape. DISCOVER THE HUMANCENTRIC APPROACH INNOVATING NEW YORK CITY’S PROPERTY MANAGEMENT MARKET 2 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 06
The company’s supportive culture and strategic innovation have massively amplified its expansion and surely lie at the center of its future success. To achieve that future success, the company’s leadership has devised a focused strategy centered on transparent operations, personable partnerships, and leveraging technology where it makes sense. The strategy also involves a growing focus on the high-end, boutique property market, which presents a significant avenue for expansion and brand elevation. By honing specialized expertise and service models tailored to elite clientele, MD Squared will be able to establish itself as a premier provider in an underserved yet highly reputable sector. Of course, MD Squared’s continued investment in its team remains paramount to this strategy. The company’s refined talent acquisition strategies aren’t designed to just attract individuals aligned with its culture but to retain them as well. So, providing clear pathways for professional development and growth has been crucial for long-term retention and sustained quality service. Further optimization of the company’s technology infrastructure, especially the integration of AI-driven solutions, has empowered its team; however, MD Squared ensures that its operations remain humandriven at its core. After all, it’s the human element that elevates client experiences. So, consistent evaluation and adaptation of its operational processes, informed by employee feedback and industry best practices, have done well to ensure continued agility and responsiveness. When all of the above is combined, MD Squared has earned a reputation as a recognized leader in the New York City residential property management market, particularly distinguished for its exceptional service. Its high-end services are reflected in its growing portfolio of prestigious properties, a highly engaged 3 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 06 MD SQUARED
and tenured team, and a culture of innovation and client satisfaction. A CULTURE OF SUPPORT AND SERVICE FROM INCEPTION TO GROWTH Established in September 2014 by CEO Michael Mintz and two initial partners, MD Squared’s journey began with momentum that it has maintained to this day. “We hit the ground running and immediately started looking to find new clients… we had our first client by October 2014,” Mintz says. Beginning with smaller rental buildings, the company then expanded its portfolio to include condo and co-op management, now boasting a significant presence in the co-op sector. The first assistant property manager joined within two years, followed by the recruitment of property managers, accountants, financial analysts, and administrative staff. The company was off to an incredible start! A notable milestone was reached around 2018, when MD Squared surpassed 50 managed buildings, and further solidified its growth trajectory by managing its first 100-plus unit building in 2021. The company’s growth reflects a deliberate approach to building a strong and capable organization, and the cornerstone of its capability is undoubtedly its company culture. MD Squared strongly prioritizes creating a warm and supportive atmosphere for its employees. Recognizing that property management can be a demanding field, the company emphasizes open communication, collaborative problem-solving, and mutual support when challenges arise. “We believe in acknowledging the mistakes that happen and then having the whole team come together to try to resolve them. We run on a system called EOS, the Entrepreneurial Operating System,” Mintz explains. Embracing the EOS, MD Squared conducts structured 4 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 06
weekly meetings that facilitate the identification, discussion, and resolution of issues. This framework creates a culture where employees feel comfortable acknowledging challenges and seeking support. However, beyond the professional sphere, MD Squared actively promotes camaraderie through intramural sports, social events, and weekly in-office lunches. “We really try to do whatever we can to create a collegial atmosphere. This business, in general, is a tough enough business to start with… so we believe that we need to make the effort to try to make the environment and culture better for our employees, so that ultimately, they can minimize the impact of the stress that comes from the external elements,” Mintz says. Things like allowing dogs in the office and providing 5 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 06 MD SQUARED
Affiliated Adjustment Group, Ltd. (“AAG”) is the premier Public Adjusting firm in the New York metropolitan area. Licensed in 40+ states, AAG is an advocate for the policyholder who suffers property damage to their businesses and homes. With a focus on real estate (apartment building owners, condominium and cooperative associations, developers, hospitality, commercial and office building owners),AAG has been representing insureds with substantial and complex claims nationwide since its inception. Whether the property damage is sustained by virtue of fire, flood, wind, natural disaster or other peril, AAG is brought on to provide in-depth insurance policy analysis, evaluate the damages sustained, prepare a comprehensive claim (inclusive of damage appraisals, building consultant reports, inventory compilation, projected business income loss, etc.) and present a claim on the insured’s behalf to the insurance company. Spearheading the claims process from start to finish, AAG works diligently to expeditiously and successfully negotiate a resolution to optimize the settlement recovery for the insured. AAG is here to help. Please do not hesitate to reach out for a free consultation at info@adjustmentgroup.com or 516-352-1400. www.adjustmentgroup.com We're here to help. 516-352-1400 info@adjustmentgroup.com As one of the largest public adjusting firms in the industry, AAG has unparalleled experience with all types of loss. Our cutting-edge collaborative approach allows each adjuster access to generations of in-depth industry expertise. The AAG Difference Our team is equipped to adjust the most substantial and complex property damage claims nationwide. Optimizing your settlement is our goal, and we stay squarely focused on your financial recovery. AAG has strategic alliances with every expert necessary to detail and substantiate the most challenging claims. PUBLIC ADJUSTERS YOU CAN TRUST
KENT SERVICES: YOUR TRUSTED PARTNER IN BUILDING SERVICES Kent Services is a privately held leader in integrated building services, delivering tailored solutions for commercial and residential properties nationwide. With over 42 years of proven expertise, Kent is known for high-quality offerings in security, concierge, janitorial, technology, and so much more. Kent’s security division provides both armed and unarmed officers, trained to ensure safety, professionalism, and peace of mind across diverse property types. Teams operate as seamless extensions of property management, elevating the experience for tenants, residents, and guests alike. As a family-owned and operated company, Kent brings responsiveness, flexibility, and personal accountability often missing from larger, corporate providers. Its commitment to long-term partnerships is built on integrity, quality, and trust. Kent also leads in technology-driven solutions, deploying AI cameras, autonomous mobile robots, mobile surveillance towers, and building automation tools to enhance monitoring, reporting, and overall operational efficiency. Whether protecting people and property or supporting smooth day-to-day operations, Kent Services delivers a consistent, high-touch service tailored to each client’s unique needs. With a national presence and decades of success, Kent remains a trusted partner in maintaining and elevating the value of your properties. Learn more at www.kentservices.com. SINCERITY, EFFICIENCY, RESPECT, VALUE, INTEGRITY, COURTESY & ENTHUSIASM. With nearly 2,000 highly trained employees across the country, Kent Services delivers unmatched service with a personal touch. We believe our success is built on more than performance—it's built on values. Our operations are guided by the core principles of: SECURITY TECHNOLOGY & MORE! Styling KENT SERVICES For over 42 years, Kent Services has been a trusted leader in providing integrated security, concierge, porter, and technology solutions. As a family-owned and operated business, we take pride in our ability to handle any challenge while consistently exceeding client expectations. Kent Services proudly serves clients across the State of Florida, including contracts with the City of Miami and Miami-Dade County. Our expertise has also been recognized at the national level—having been selected to provide security for five Super Bowls, including the 2021 event in Tampa. In addition to our presence in Florida, we operate throughout New York, offering the same level of professionalism and dedication to excellence. www.KentServices.com At Kent Services, our goal is to provide dependable, highquality solutions tailored to each client’s unique needs. We’re proud of our history, committed to our values, and ready to deliver exceptional service wherever we're needed. lgomez@kentservices.com 347-617-7478 MD SQUARED
comfortable meeting spaces are commonplace and further contribute to MD Squared’s relaxed and positive work environment. And while the company is known for its warm culture, its most distinguishing aspect is the thorough, transparent, and technologically savvy structure of its internal operations. “We run on EOS, so we’re a much more structured and disciplined company than many other property management companies out there,” Mintz says, affirming that by implementing EOS, MD Squared is able to organize and prioritize much better, relative to its competitors. The use of Appfolio and Monday.com as property management platforms and task management 8 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 06
platforms, respectively, further enhances transparency, allowing managers to track progress, prioritize tasks with clear deadlines, and keep clients informed. Additionally, recognizing that property management inherently involves personal interactions, the company leverages technology to enhance communication and efficiency without sacrificing the crucial human touch that residents value. “We try to find a nice balance between technology and people. This business will always be human. These are people’s homes, and they want a human touch point, not an automated one,” Mintz clarifies. This blend of personalized service and technological tools allows property managers to perform at their best while ensuring residents feel cared for and connected. 9 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 06 MD SQUARED
We are pleased to introduce Next Generation Restoration Corp. (NGR), a leading provider of repair and renovation services for both residential and commercial properties. Established in July 2013, we specialize in a wide range of interior and exterior restoration work. Our company is fully certified by all relevant New York City authorities and holds the necessary licenses and insurance to operate in compliance with industry standards. At NGR, we take pride in our dedicated team of professionals, both on-site and off-site, who ensure that every project meets the highest industry standards and incorporates the latest best practices. Committed to excellence, our team strives to deliver superior renovation services, leveraging modern technologies, budget-conscious planning, and client-focused solutions. Our reputation is built on innovation and quality, values we aim to make synonymous with the Next Generation Restoration Corp. name. Our vision is to provide exceptional services at competitive prices while fostering long-term relationships with our clients. We prioritize sustainability and implement environmentally friendly practices in all aspects of our work. Our mission is to contribute to a safer and more secure New York, enhancing both residential and commercial spaces with integrity and professionalism. We look forward to the opportunity to serve you. SERVICES & EXPERTISE Innovative Solutions For Every Project NYS Licensed Certified Lead Renovator and Mold Remediation Guto Renovations of Apt/Houses Concrete work Painting (Interior & Exterior) Bathrooms & Kitchens Sheetrock & Plastering Flooring Structural Repair Windows & Carpentry All types of Interior and exterior repairs and renovations
Intersystems Installation S&S Corp. is a trusted expert in scaffolding and sidewalk shed equipment rental and installation across the New York City area. We specialize in a comprehensive range of services, including sidewalk sheds, pipe scaffolding, shoring, suspended scaffolding, construction fencing, and plywood enclosures. Our experienced team of estimators and project managers works hand-in-hand with clients to ensure every project complies with the rigorous safety standards of OSHA and the NYC Department of Buildings. Whether it’s a standard installation or a complex, time-sensitive project, we are committed to delivering safe, reliable pedestrian protection and façade access solutions. From the early planning stages through final installation, we bring decades of industry knowledge, the latest equipment, and responsive customer service to every job. We are especially equipped to handle emergency response, adverse weather conditions, and tight-access urban sites. Our dedication to quality, safety, and service has earned us the trust of some of New York’s leading property managers, developers, general contractors, and architects—many of whom we are proud to serve on a long-term basis. We are fully licensed and insured, and all our laborers are OSHA and DOB certified. Your safety is our top priority. (718) 729-3657 | info@intersystemscorp.com QUALITY SERVICE Fully Licensed & Insured – All of our laborers are OSHA & DOB Certified – Your Safety is Our Priority. MD SQUARED
INTERNAL INNOVATIONS AND EXTERNAL INTEGRATIONS MD Squared not only embraces but proactively innovates with its technological advancements, particularly in artificial intelligence. “We’ve been using AI now for about two years within the company. About a month ago, we created the position of Director of Technology and Innovation. So, we have someone whose full-time job is to figure out how we can implement better technologies, especially on the AI side, to create more efficient processes and automate more of the behind-thescenes functions,” Mintz explains. Complementing this, a full-time software developer on the team focuses on creating tailored solutions for specific pain points, with a strategy of incremental deployment leading to more comprehensive systemwide improvements. 12 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 06
This agile approach demonstrates MD Squared’s forward-thinking approach to operational efficiency in an evolving technological landscape. While some competitors may focus on replacing human roles with technology, MD Squared’s emphasis remains on augmenting its team’s capabilities. This ultimately enhances both the employee and client experience while preserving the essential personal touch. Fortunately, MD Squared doesn’t limit that personal touch to just its clients; it extends to its procurement partners and the larger community as well. “We generally don’t centralize procurement… we leave that up to our individual property managers,” Mintz says However, for bulk purchases of common items like gas detectors, smoke detector replacements, winter salting supplies, and composting bins, the company adopts a centralized approach to leverage economies of scale and secure cost savings for its clients. While specific vendors are not centrally mandated, MD Squared emphasizes the importance of establishing price lists with reliable suppliers. More importantly, the company fosters a culture of strong, direct relationships between its property managers and vendors. “It’s about the volume of business, but it’s also Specializing in fast, professional solutions, we cater to both residential and commercial properties. From lockouts and key duplication to door installation and commercial locksmith services. Abbey Locksmiths Inc. abbeylock.com 212-535-2289 1558 Second Avenue New York, New York 10028 OUR SERVICES SECURING NEW YORK CITY SINCE1952 Emergency Lockouts Residential Locksmithing Commercial Locksmithing Safe Services Door Services 13 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 06 MD SQUARED
about the relationship vendors have with you. So, we strongly believe that it’s important for managers to create direct and personal relationships with vendors,” Mintz says. As a company-wide practice, MD Squared encourages open communication and personal connections. These are crucial factors in facilitating better service and responsiveness, particularly in a competitive market like New York City, where vendor bandwidth can be limited. This is why the company also supports an open-door policy for vendors to meet with property managers in the office, further underscoring the value placed on these partnerships. NAVIGATING SOCIAL RESPONSIBILITY, CHALLENGES, AND FUTURE GROWTH Beyond its core business operations, MD Squared actively engages with the communities it serves, demonstrating a commitment to community and local partnerships. The company is politically active in advocating for legislation that aligns the interests of tenants, landlords, and other stakeholders. Mintz and other team members serve on the boards of various non-profit organizations, including the Jewish Board and the Riverside Park Conservancy, contributing their time and expertise to community initiatives. MD Squared also leverages its network and EQUIPPING Businesses With The Tools They Need Approved has established a legacy of reliability and innovation spanning over 91 years, building a foundation of trust within the communities we serve. In today’s world, where energy demands are growing and environmental concerns are mounting, it is important to have a reliable partner that understands these complexities and the expertise to deliver solutions. Approved takes the complexity out of energy management, allowing you to focus on what matters most to you, whether it's keeping your home comfortable, fueling your business, or driving sustainable change for a brighter future, we will ensure your energy journey is seamless, and that your energy choices are contributing to a cleaner and greener future. www.approvedoil.com info@approvedoil.com 14 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 06
resources to support community projects, such as facilitating pro bono architectural services for park improvements. Furthermore, the company actively participates in internship programs, providing opportunities for students. “Every summer, we have five or six interns. The city has a program where they take kids from around the city and put them into companies for internships. We participate in that most summers. We really try to, where we can, get involved and give back to the community and help the people we’re working and living with,” Mintz explains. Looking ahead, MD Squared envisions continued growth, particularly in the management of high-end, boutique properties. Recognizing a potentially underserved segment of the market, the company is developing a specialized elite unit focused on providing exceptional, personalized 15 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 06 MD SQUARED
K RESTORATION & ROOFING CORP krrcorp.com info@krrcorp.com 212-348-3300 211 E 123rd Street New York, NY 10035 NEW YORK NEW JERSEY CONNECTICUT We offer superior workmanship in roofing, waterproofing, and exterior façade maintenance. Our reputation was built on the dedication and skill of our veteran project managers, supervisors, and crews, many of whom have been with us for over two decades. KR&R IS A FAMILY-OWNED BUSINESS THAT HAS BEEN OPERATING SINCE 1970. RESIDENTIAL COMMERCIAL HOSPITALITY service to residents in these exclusive buildings. “We’re continuing to build out that elite unit within MD Squared that is going to manage those extremely high-end buildings and manage them not just from an administrative side, but also from a relationship side,” Mintz confirms. This strategic focus not only caters to a specific market need but also creates internal growth opportunities for MD Squared’s team members, allowing them to advance their careers within the company by specializing in luxury property management. MD Squared’s journey over the past decade reflects a steadfast commitment to its core values of culture, technology, and service excellence. Its human-centric approach, coupled with a forwardthinking embrace of technology, elevates the experience for both its employees and clients and solidifies its standing as a leader in the industry. 16 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 06
PREFERRED VENDOR/PARTNER n Affiliated Adjustment Group, LTD www.adjustmentgroup.com Affiliated Adjustment Group, Ltd. (“AAG”) is the premier Public Adjusting firm in the New York metropolitan area. AAG is an advocate for the policyholder suffering property damage with a focus on real estate. AAG evaluates, prepares, presents and negotiates a settlement of the insurance claim to expeditiously optimize the policyholder’s recovery. MD Squared isn’t just managing properties; it’s crafting exceptional living experiences and setting a new standard for residential management in the city and beyond. It stands squarely as the trusted partner for discerning property owners and residents alike. 17 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 06 MD SQUARED
n Kent Services www.kentservices.com Kent Services is a family-owned company with over 42 years of experience delivering security, concierge, porter, and technology solutions. With nearly 2,000 professionals nationwide, we proudly serve clients throughout Florida, New York, and various other locations. Our services are grounded in core values and a strong commitment to excellence and safety. n Next Generation Restoration Corp. www.nextgenresto.com Next Generation Restoration Corp. (NGR), founded in 2013, provides licensed and insured renovation services across NYC. Specializing in residential and commercial projects, NGR delivers high-quality, cost-effective solutions through expert teams, modern practices, and eco-friendly methods. We prioritize safety, professionalism, and long-term client relationships while meeting the highest industry standards. n Intersystems info@intersystemscorp.com Intersystems Installation S&S designs and installs sidewalk bridging, construction hoists, supported scaffolding, and shoring systems. We deliver exceptional service with a strong commitment to the safety of our clients and workers. With experience handling emergencies and complex site conditions, we’re the trusted partner for developers, contractors, and architects seeking reliable pedestrian protection and façade access systems. n Abbey Locksmiths Inc. www.abbeylock.com Locked out or need secure doors? Abbey Locksmiths Inc offers expert locksmith and door services—24/7 emergency lockouts, lock installation, rekeying, and professional door repair and replacement. Serving homes and businesses with fast, reliable service. Trust Abbey for security that lasts. Call now—your safety starts with strong doors and secure locks! n Approved Oil Co. www.approvedoil.com Approved has delivered trusted energy solutions for over 90 years. Serving the Tri-State area, we provide Bioheat® fuel, renewable diesel, natural gas, electricity, mechanical services, and compliance support. Known for quality and reliability, Approved is the go-to partner for residential and commercial energy needs across NYC and beyond. n Belkin Burden Goldman, LLP www.bbgllp.com With over 60 attorneys specializing in real estate law, New York City law firm Belkin Burden Goldman, LLP (“BBG”) provides comprehensive legal solutions for developers, REITs, landlords, property managers, condos and co-ops. BBG has a proven track record of success in navigating complex legal matters pertaining to a wide variety of real estate law matters. n K Restoration & Roofing Corp (KR&R) www.krrcorp.com KR&R is a family-owned business that has been operating since 1970. We offer superior workmanship in roofing, waterproofing, and exterior façade maintenance. Our reputation was built on the dedication and skill of our veteran project managers, supervisors, and crews, many of whom have been with us for over two decades n Demar Plumbing Corp. & Demar Mechanical Inc. www.demarnyc.com Demar Plumbing Corp. & Demar Mechanical Inc. proudly serve New York City for over 40 years, providing comprehensive plumbing, heating, ventilation, and fire-protection solutions. Licensed, insured, and bonded, our expert team delivers installations, inspections, backflow testing, and emergency repairs for residential, commercial, and industrial clients with quality and reliability. 18 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 06
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